Tricky situations

Manage difficult personalities within your team

Some employees can pose real problems. Despite the efforts made to manage them, they are repeatedly late, make mistakes, or are aggressive. What to do? Try to understand […]

Recover after a failure

Facing defeat is inevitable when operating in a context that constantly requires innovation and risk-taking. These are difficult times, but enriching when you can recover and learn the […]

Know when to discipline a team member

All managers are one day confronted with a subordinate whose efforts or performance fail to meet expectations or whose behavior is inappropriate. However, constructively managing performance issues to […]

Handle opposition

Coping with objections can be destabilizing. Who hasn’t tried to counterattack, or simply ignore criticism to cut opposition short? Yet, when well managed, confrontation can help to get […]

Handle conflict within your team

It is tempting to ignore the little tensions that can unsettle a team. But poorly resolved conflicts may sometimes provoke resentment and may even gradually compromise team functioning. […]

Communicate an unpopular decision

It is never easy or comfortable to communicate a decision that will be patently unwelcome. Even if legitimate, it may well trigger fear, frustration or even anger. What […]

Achieve rapid success in a new position

Moving into a new position is a delicate phase for a manager. In a matter of a few weeks, you need to discover a new context, establish new […]